A Survey: E-Commerce Chatbot Using AIML

Abstract

Many online markets are currently beginning to replace the traditional market. Due to the increased competition in the online market, shoppers expect sellers to deliver the best customer care, hence many online marketers provide round-the-clock support. If it is performed manually, this task requires a lot of money. A chatbot can be used as an automated solution for it. The bot must be able to respond promptly and accurately. This study suggests an intelligent bot built on an android application that can serve as assistance for online shopping. The e-commerce application uses this chatbot. Chatbots can revolutionize customer service and internet support. Fashion firms also started using chatbots to give individualized customer experiences. Chatbots have various uses in various fields like medical, education, E-commerce, etc. In the medical field, the chatbot helps patients to schedule an appointment, and reduce care cost, also it works as a vaccination reminder and is helpful in the collection of patient's data and feedback. In education, the chatbot is helpful for students to solve their queries quickly as well as to improve academic performance. E-commerce is helpful for customers and if the customer is satisfied with any kind of business then the business will increase automatically. The E-commerce industry is the industry where interaction between customer and retailer is important for a successful business as well as it is important to understand the requirements and expectations. Chatbot acts as a virtual assistant. This paper's objective is to provide an integrative review by thoroughly classifying current research on the subject and to guide upcoming investigations.