Patient’s Satisfaction Regarding Nursing Care at Tertiary Level Hospitals in Dhaka

Abstract

Background: Patient satisfaction with nursing care is an important goal of any healthcare organization. If the nursing care is not of high quality, the hospital will fail in its responsibility of providing care. High quality nursing care is not ensured when the patient feels dissatisfied. Objective: This study examined the level of patient’s satisfaction regarding nursing care at four selected tertiary level hospitals in Dhaka city. Methods: This was a cross-sectional descriptive study design. After IRB approval, data were collected from September, 15 to October, 10, 2019 using face-to-face interview with structured questionnaire. A total of 384 admitted patients from different wards were recruited conveniently. Patient’s satisfaction was measured using Patient Satisfaction with Quality Nursing Care Questionnaire (PSQNCQ-17) and Sociodemographic Questionnaire (SDQ-12). Data were analyzed using descriptive statistics, chi-square and Logistic Regression Analysis. Result: The mean score of patient satisfaction regarding nursing care was at 2.78 (SD=.68) out of maximum of 4 points which indicates moderate level of satisfaction. Findings also showed that place of study (p = .006), duration of stay in hospital (p = .02) and category of bed (p = .04) were significantly positively correlated with patient satisfaction regarding nursing care. Logistic regression analysis reveals that study places is significant (OR = .576, p = .02) among other independent variables in predicting the likelihood of patient satisfaction with nursing care. These findings suggest that hospital policy along with in-service education and training is needed to enhance nurses’ competencies in order to improve the patient satisfaction regarding nursing care. Conclusion: Patients showed a moderate level of satisfaction regarding nursing care. However, place of study, duration of stay in hospital and category of bed were identified as factors influencing patient’s satisfaction regarding nursing care. Hospital policy and in-service education for nurses must be a part of good quality nursing care for increasing the patients’ satisfaction.