Relationship between Organizational Change and Employee Motivation, Employee Satisfaction and Employee Commitment: A Study with Special Reference to ABC Shared Service Center in Sri Lanka

Abstract

Organizations are ever-changing and dynamic entities at today’s turbulent world of work. Organization change, which may or may not adhere to organizational development (OD) values and, in many cases, is not conducted through participatory methods. For the most part, downsizing via lowering costs and retrenching people has become synonymous with organizational change, causing fear among those who may be affected. Organizations are under increasing pressure to improve their abilities to increase employee support for change initiatives. Employees are critical to an organization’s efficiency and performance. Thus, it is crucial to look at change through the eyes of employees. If employees believe that the organizational change is not well conveyed to them, their motivation, satisfaction, and commitment is likely to be impaired, which could be counterproductive to the change process of the organization. As a result, it is important to figure out how the relationship between organizational change and employee motivation, satisfaction, and commitment, which is the purpose of this study. Since there is limited research on this phenomenon in the Sri Lankan context, this study aims to bridge the knowledge gap in the existing literature. To achieve the study’s objectives, a quantitative investigation was undertaken using positivist philosophy and the deductive approach. As a data collection approach, the survey questionnaire method was used. This study has a total sample size of thirty (whole employees of the selected organization). Survey data was analyzed using correlation analysis and descriptive analysis. Results clearly show that there is a significant positive relationship between organizational change and employee motivation, employee satisfaction and commitment in the ABC Shared Service Center in Sri Lanka. Further, the study reveals that employee satisfaction is the highest corelated dimension with the organizational change. Thus, the study conclude that organizational change is vital on employee motivation, employee satisfaction and employee commitment.