Twilio Integration with Dialogflow for Effective Communication

Abstract

Chatbot is gaining popularity in business groups as they will decrease customer service cost and can process numerous users’ requests at a time. Thus, messaging applications are presently the utmost popular way which is used by companies to deliver chatbot experiences to consumers. But to achieve numerous tasks there is a wide requirement to make chatbots as effective as likely. To address this problem, the design of a Twilio chatbot that is integrated with Dialogflow is explained, which provides an effective and precise answer for any query based on intents and utterances configured in the Dialogflow.Chatbots can be implemented using natural language tools that are available. Dialogflow and Microsoft Luis are the two tools that are available to build a chatbot. Dialogflow (API.AI) allows developers to make conversational experiences by giving them with necessary tools to take on two kinds of tasks: first is torecognize and produce natural language utterances and second is to achieve the conversation. While there are numerous competing tools accessible in the market, Dialogflow was one of the first and continuously evolving; moreover, it is easy to use and it can be integrated with other services.