Human Capital Management and Organizational Effectiveness of Selected Hospitality Firms in Port Harcourt, Rivers State

Abstract

The purpose of this study was to examine the concept of Human Capital Management (HCM) as it influences the effectiveness of Hospitality Organizations in Port Harcourt, Rivers State, Nigeria. Study findings suggest strategies to improve the effectiveness of the Hospitality industry through proper management of their human capital. Data for this study was collected from 100 questionnaires for employees across Port Harcourt. Hypothesis testing revealed that employees are able to work better, faster and more skillfully when they are valued, treated and managed as assets rather than costs. Typically, the training and employee compensation system, the focus of this study, play a major role in effort to manage human capital better and to facilitate productivity within the hospitality industry.